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Senior IT Support Engineer

📍 DIGITAL REALTY • Denmark, Denmark, Denmark • Posted June 13, 2026

Full time Posted June 13, 2026
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Job Description

Your role

  • Provide advanced technical support for hardware, software, and network issues.
  • Troubleshoot and resolve issues related to Windows/Mac OS, Office 365, desktop/laptop hardware, mobile devices, printers, and network connectivity.
  • Provide on-site support and support for remote users.
  • Assist in deployment, configuration, and maintenance of IT systems and software.
  • Document problem resolutions and contribute to the internal knowledge base.
  • Collaborate with L1 and L3 teams for smooth incident escalation and resolution.
  • Participate in system upgrades, patches, and deployments.
  • Participate in after-hours support as needed.
  • Ensure adherence to company IT policies, compliance, security standards, and best practices.
  • Provide end-user training and support as needed.
  • Representing the IT department in a customer-friendly and professional manner
  • Maintains an up-to-date and complet...

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