Job Description
Responsibilities
- Collaborate with Tier One and Tier Two support as a point of escalation for complex technical issues, demonstrating a deep understanding of IT systems, networks, and infrastructure.
- Provide expert technical support for Okta, Google Workspace, Slack Enterprise Grid, Jamf, Intune, and the Atlassian Suite.
- Analyze and identify root causes of recurring issues, implementing long‑term solutions to improve system reliability.
- Provide direct white‑glove support to executives.
- Design, implement, and maintain AV solutions for conference rooms, meeting spaces, and all‑hands venues.
- Collaborate with cross‑functional teams to lead and manage all‑hands meetings, ensuring smooth execution of technical aspects such as live streaming, audio quality, and video presentations.
- Provide on‑site support during critical events, troubleshooting issues in real‑time to minimize disruptions.
- Administer and configur...
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