Job Description
Job Summary
You will provide high-quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems.
Responsibilities
- Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
- Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
- Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS, and maintain hardware inventory and device lifecycle.
- Administer OKTA for identity and access management, supporting Microsoft 365 applications like Teams, Exchange, OneDrive, and SharePoint, and maintain configurations and installation procedures.
- Utilize Microsoft deployment tools like Intune, Autopilot, JAMF, and Endpoint Management t...
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