Senior IT Technician

The Senior IT Technician – Platform & Service Enablement provides advanced technical and operational support focused on improving the reliability, efficiency, and scalability of IT services and platforms.

The role acts as an escalation point for technicians while contributing to automation, optimisation, and continuous improvement initiatives.

This is a HYBRID role, involving working from our offices in Richmond, North Yorkshire (DL10)

Main Responsibilities

• Act as a senior escalation point for complex operational and service‑related issues.
• Support service delivery activities including incident, change, and problem handling.
• Analyse recurring incidents and operational issues to identify root causes and preventative actions.
• Identify, design, and implement opportunities to automate repetitive tasks and operational workflows.
• Support and maintain operational platforms, tools, and integrations th...