Job Description
Job Title: Senior ITSM Developer
Experience: 8+ Years
Location: Gurgaon, Noida, Delhi, Bangalore, Pune, Chennai (Excluding Hyderabad)
Role Summary
We are seeking a highly experienced ITSM professional with deep expertise in ITIL processes, governance, and transformation initiatives. The role requires ownership of enterprise-scale ITSM delivery, process maturity, and automation strategy.
Must-Have (Strong ITSM Focus)
· 8+ years core ITSM experience (not just ops/support)
· Deep hands-on expertise in:
o Incident Management (Major Incident handling)
o Problem Management (RCA, trend analysis)
o Change & Release Management (CAB governance)
· Strong experience in ITIL v3/v4 implementation & process consulting
· Experience driving ITSM transformation / process matur...
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