Job Description
The primary goal of this role is to deliver, standardize, and continuously improve key Service Management Office (SMO) processes using the ServiceNow platform. This is a hands-on senior delivery role requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Experience
• 8+ years in IT Project / Service Delivery Managemen t
• 5+ years delivering ServiceNow ITSM solutions in enterprise environments
• Proven experience delivering multiple ITSM / SMO processes end-to-end
• Experience working in global, matrixed organizations
ITSM & ServiceNow Expertise
• Deep understanding of:
ITIL v3 / v4 processes
ServiceNow ITSM architecture and data model
CMDB, CSDM, and service modeling concepts
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