Job Description
Elevate the client experience at Scotiabank as a Senior Manager, Analytics & BI, specializing in Service Interactions. Utilize your expertise in data analytics to drive insights across various service channels.
This key role leads the Service Interaction Analytics function in Canada, focusing on enhancing client engagement and service efficiency through data-driven strategies. You will collaborate with cross-functional teams, including Journey Leads and Technology, to develop actionable insights that support the Fired Up for Service (FUSE) initiative. Your leadership will foster a customer-centric culture while adhering to compliance standards.
Key Responsibilities: • Lead client experience strategy development through comprehensive data analysis • Collaborate with teams to design and refine service journeys • Build dashboards and reports to track service health and client experience • Act as a subject matter expert on service interaction data • Create an inclusive hi...
This key role leads the Service Interaction Analytics function in Canada, focusing on enhancing client engagement and service efficiency through data-driven strategies. You will collaborate with cross-functional teams, including Journey Leads and Technology, to develop actionable insights that support the Fired Up for Service (FUSE) initiative. Your leadership will foster a customer-centric culture while adhering to compliance standards.
Key Responsibilities: • Lead client experience strategy development through comprehensive data analysis • Collaborate with teams to design and refine service journeys • Build dashboards and reports to track service health and client experience • Act as a subject matter expert on service interaction data • Create an inclusive hi...
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