Job Description
About the Role
Ingram Micro, a leading technology company, is hiring a Senior Manager of AWS Technical Support. The role is based in Mississauga, ON and operates on a hybrid schedule: three days onsite and two days remote.
Responsibilities
- Leadership & Team Management:
- Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.
- Foster a high-performance culture centered on customer obsession, accountability, and continuous improvement.
- Manage workforce planning, hiring, onboarding, and ongoing professional development.
- Define clear goals, KPIs, and career development pathways.
- AI-Enabled Support Transformation:
- Drive the evolution of AWS PLS support through AI-powered capabilities such as agent copilots, conversational AI/chat, automated diagnostics, and intelligent case routing.
- Identify and execute opportu...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application