Job Description

Senior Manager, Client Operations & Support Reports To:  Chief Operating Officer (COO) 
Stakeholders:  Berkeley Executives, Technology & Product Team, Revenue Team, Finance Team, Client Success Team 
Location:  Toronto (Remote) 
The Role  Berkeley is looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day‑to‑day operations for our clients. This high‑stakes role requires a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and client and cardholder support. 
Core Responsibilities AI & Automation Strategy:  Architect and implement a smart support layer using AI Agentic tools and automated workflows to decrease unit cost‑to‑serve while increasing First Contact Resolution (FCR). 
Enterprise Operational Account Partnership:  Act as the primary operational p...
            

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