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Senior Manager - Customer Insight Transformation

📍 KPMG • Leeds, England, United Kingdom • Posted May 30, 2026

Full Time Posted May 30, 2026
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Job Description

Job description

Summary of Role Purpose:

This role sits in the Insight team, within the Customer & Ops practice at KPMG. 

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions:

  • Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making. Our role is to design, implement and deliver these programmes
  • Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

    • Description of the role:

    This Senior Manager role is critical to both our propositions:

  • Scaling KPMG’s Customer Insigh...

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