Job Description
Take on a leading role as Senior Manager, Desktop Support at Blue Ant Media, ensuring optimal technical support for end-users. This hybrid position requires hands-on management in Toronto for at least three days weekly.
You will oversee the desktop support team's daily operations while coaching members for improved service delivery. With responsibilities that include resolving escalated issues and enhancing user experience, your expertise in Windows and macOS will be crucial. You will report to the Senior Director of I.T. and guide necessary improvements in support processes.
Key Responsibilities: • Lead and coach the desktop support team effectively • Manage support ticket prioritization and resolution • Oversee configuration and maintenance of desktop equipment • Develop and maintain troubleshooting documentation and guides • Track performance metrics and identify process improvements
Requirements: • Bachelor’s degree in IT or related field preferred • 5+ y...
You will oversee the desktop support team's daily operations while coaching members for improved service delivery. With responsibilities that include resolving escalated issues and enhancing user experience, your expertise in Windows and macOS will be crucial. You will report to the Senior Director of I.T. and guide necessary improvements in support processes.
Key Responsibilities: • Lead and coach the desktop support team effectively • Manage support ticket prioritization and resolution • Oversee configuration and maintenance of desktop equipment • Develop and maintain troubleshooting documentation and guides • Track performance metrics and identify process improvements
Requirements: • Bachelor’s degree in IT or related field preferred • 5+ y...
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