Job Description
Lead the development of customer segmentation and insights as the Senior Manager in Toronto with Hydro One. Drive customer engagement through innovative research and outreach programs.
Hydro One is seeking a Senior Manager for their Research and Insights team. This key position supports the Director of Strategy, focusing on customer intelligence and marketing effectiveness. The role requires coordinating customer segmentation models and delivering insightful analysis to improve customer programs and strategies.
Key Responsibilities:
• Develop and implement customer segmentation models
• Conduct research to understand customer motivations
• Liaise with teams to enhance customer satisfaction
• Provide insights on marketing performance data
• Collaborate on conservation and customer care initiatives
Requirements:
• Knowledge of Ontario's electricity sector
• Proven marketing best practices experience
• Strong oral and written communication skills
• Abil...
Hydro One is seeking a Senior Manager for their Research and Insights team. This key position supports the Director of Strategy, focusing on customer intelligence and marketing effectiveness. The role requires coordinating customer segmentation models and delivering insightful analysis to improve customer programs and strategies.
Key Responsibilities:
• Develop and implement customer segmentation models
• Conduct research to understand customer motivations
• Liaise with teams to enhance customer satisfaction
• Provide insights on marketing performance data
• Collaborate on conservation and customer care initiatives
Requirements:
• Knowledge of Ontario's electricity sector
• Proven marketing best practices experience
• Strong oral and written communication skills
• Abil...
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