Senior Manager, Onboarding (Toronto)

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Responsibilities

• Champion a customerfocused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.
• Own the endtoend delivery of the roadmap, from discovery through launch and optimization.
• Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.
• Collaborate with Design and Engineering to translate insights into clear, viable product solutions.
• Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, datadriven materials.
• Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).
• Collect and synthesize internal and external data to inform product decisions, establish baselines, and mea...