Senior Manager - Pricing Platform.MGN Pak - TECH - Pricing Platform.MIT - PAKCOE

Senior Manager - Pricing Platform.MGN Pak - TECH - Pricing Platform.MIT - PAKCOE

Pakistan (Hybrid)

Job Description

Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications.

Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR.

Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls.

Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.

The major responsibilities include requirement gathering, requirement analysis, functional specifications and review...