Job Description
- Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications.
- Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR.
- Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls.
- Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
- The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation.
- Ot...
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