Senior Operations Analyst

Job Description - Senior Operations Analyst (04BGB)

Senior Operations Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Operations Analyst working onsite in Iloilo City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Have a passion for solving work‑related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll manage the team responsible for monitoring performance and provide insights and recommendations for program performance indicators and metrics. You’ll also monitor performance and provide insights and recommendations.

You’ll report to the Manager, Service Delivery. You’ll consistently impact the business, the teams you support, and the various departments you partner with through your analysis and recommendations.

During a Typical Day, You’ll

• Develop positive rel...