Senior Operations Lead: Client Success & P&L

Concentrix is seeking an experienced Operations Manager in Pasig, Philippines to oversee seamless operations and maintain high levels of client and employee satisfaction. Responsibilities include managing SLAs, establishing client relationships, and ensuring operational efficiency. Ideal candidates should have over 5 years of leadership experience in BPO, exceptional client-facing skills, and a strong understanding of financial and performance metrics. This position offers a unique opportunity to support growth and profitability across programs.
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