Job Description
About the job Senior Platform and Compute Engineer
Senior Platform and Compute Engineer - 12 MonthContract
Responsibilities
Maintain service availability for customers by:
- Performing routine maintenance
- Proactively monitoring alerts and status changes
- Perform project-related duties for new and changing infrastructure deployments as required.
- Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
- Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.
- Complete customer Change Requests, including:
- Impact and risk analysis
- Implementation (including out-of-hours where required)
- Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.
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