Job Description
Roles and Responsibilities
- Provide advanced L3/L4 engineering support across Cisco UC platforms (CUCM, Unity Connection, CER).
- Lead platform upgrades, migrations, and lifecycle management initiatives.
- Design and validate dial plan architecture, call routing logic, and redundancy models.
- Engineer and optimize Oracle SBC configurations and SIP trunk integrations.
- Support and validate Microsoft Teams Direct Routing integrations.
- Manage TLS/SRTP encryption and certificate lifecycle management.
- Implement and support SSO and identity integrations with enterprise authentication platforms.
- Support network-level troubleshooting including QoS, RTP flows, and call quality diagnostics.
- Review and approve production-impacting configuration changes.
- Ensure high availability and disaster recovery design validation.
- Collaborate with automation engineers to modernize operational wor...
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