Senior Platform Owner - Customer Engagement

The Customer Engagement Platform (CEP) is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our Senior Platform Owner, you will lead the evolution of the Dynamics 365 and Power Platform ecosystem, spanning CRM, marketing automation, case management, colleague engagement tools, workflow orchestration, and low‑code applications. This platform is a central enabler of Skipton’s purpose and transformation goals, powering journeys across Homes, Money and Membership by giving colleagues the insight, capabilities and automation they need to deliver brilliant service.

You’ll build, operate and evolve a unified, scalable and resilient platform that allows us to better understand our members, respond quickly, and provide consistent, human‑centred experiences across every channel. CEP plays a f...