Job Description
A leading staffing solutions company is seeking a Senior Associate Quality Specialist for its operations in BGC Taguig. The role involves monitoring transactions, providing coaching to agents, and conducting root cause analyses to enhance service quality. Candidates should possess a bachelor's degree and have 2-3 years of experience in the BPO industry with prior QA experience. This position requires a detail-oriented individual able to work collaboratively and onsite in Taguig.
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