Senior Representative - Customer Service (1yr) FullBenefits

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.

• Order Processing – commercial invoice & packing list creation, including system GI
• Handling local transportation and arranging international shipments for both import and export
• Some knowledge on incoterms

• High School / Diploma / Degree or Equivalent
• 2–4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing <...