Job Description
The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues.Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes.Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA's OCE platform along with iPad based mobile solutions to deliver business demands.The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.
**Role and Responsibilities**- Configuration of Veeva CRM as per various Market needs- Configuration of IQVIA's OCE (Orchestrated Customer Engagement) CRM as per various needs from market.
- Handling incidents provi...
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