Senior Service Design & Transition Specialist

Job Overview

Arm is building a next-generation Service Management capability that combines ITIL v4 practices with modern engineering approaches to support high-velocity delivery with enterprise-grade stability.

As a Senior Service Design & Transition Specialist, you will build how new services and features launch into production. You will ensure they are well-developed, supportable, and ready to operate from day one.

You will partner IT and Business teams to guide services through transition, ensuring performance, support readiness, and risk are addressed early, using a data-informed approach to service performance and resilience.

Responsibilities

• Define and evolve Service Acceptance Criteria framework
• Lead readiness reviews for new services, features, and major releases.
• Guide services into production, ensuring operational readiness and supportability
• Ensure services are built with cl...