Job Description

                Position Purpose
To provide key customer contact and communication functions enabling the team to achieve agreed service levels, and to contribute to the creation and maintenance of a positive working environment that encourages the exchange and development of knowledge and skills.
Position Profile

Department: Managed Service Delivery - Service Desk
Line of Business: Services

Position Description
Senior Service Desk Analyst
Services - Managed Service Delivery - Service Desk
Key Responsibilities
Monitor telephone queues & answer calls within stated guidelines.
Identify the urgency and impact of Requests / Incidents and adhere to set processes.
Take ownership of any Major Incident (MI) and provide timely updates to stakeholders.
Coordinate a...
            

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