Senior Service Management Engineer Lead

**Who We Are**In August ****, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.
**What **You'll** Do**The Service Management team at ThousandEyes plays a crucial role in ensuring SaaS Access and Operational Continuity, enhancing the productivity of our employees.Our mission is to establish and maintain efficient processes and its execution for managing services, licenses and accounts controlling access to organizational resources.The team provides a seamless experience for all members of the ThousandEyes organization from day one.We are seeking a dynamic and experienced Manager to spearhead our newly formed team.As the Service Management Lead/Manager, you will have the opportunity to shape your team and play a pivotal role in the technical direction and ensure successful management of our SaaS portfolio.T...