Job Description
At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
Role Overview
The role supports Business Process Improvements (BPI) by owning and operating key Customer Experience (CX) platforms (Genesys, Zendesk and Chatbot) to ensure platform reliability, access governance, timely incident response and continuous service performance improvements. In addition, the role will actively lead Change Management enablement for Project Fusion (Oracle Fusion ERP), coordinating stakeholder/user inputs, communications tooling and training/adoption re...
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