Job Description
Job Description
We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem‑solving capabilities.
Key Responsibilities
Business Engagement and Project Management
- Communicates effectively with end‑users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training.
- Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members.
- Facilitates business/functional requirement gathering, design, architectural/integration awareness, review, approval and sign‑off sessions.
- Support month end and quarter end activities.
Technical Expertise
- I...
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