Senior Support Analyst SAP FICO

Senior Support Specialist Finance (m/w/d)

Your Mission

The main mission consists of the follow up and resolving of support cases in the area of Finance and Controlling, logged via the Puratos support portal, within the predefined SLA. The Senior Support Specialist will be expert in the Finance (FI) and Controlling (CO) domain from a functional & technical point of view. Within his/her area of responsibilities the Senior Support Specialist will keep the group ICT Applications Support Team Lead informed about his/her activities.

What you will do

• Follow up and resolve support cases logged via the Puratos support portal for the Finance and Controlling domain
• Coordinate the support related outsourcing within FI for both SAP and Odoo
• Ensure reaching of OLA/KPI for FI and CO, in close collaboration with the SAP outsourcing partner
• Responsible for the support follow up as senior support consultant, taking up ...