Job Description
We’re looking for a seasoned **Senior Support Engineer**to join our team and support our migration to a new Managed File Transfer (MFT) platform.
**Responsibilities**
- Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway
- Design and implement automation routines for MFT workflows using shell and Perl programming
- Configure Connect:Direct and file agent scripts to enable automated file transfers
- Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators
- Gather transmission requirements from business users and design tailored solutions to meet their needs
- Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance
- Mentor team members, share expertise, and adhere to established engineering methodologies
- Take direction from project leads and step into a lead capacity role w...
**Responsibilities**
- Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway
- Design and implement automation routines for MFT workflows using shell and Perl programming
- Configure Connect:Direct and file agent scripts to enable automated file transfers
- Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators
- Gather transmission requirements from business users and design tailored solutions to meet their needs
- Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance
- Mentor team members, share expertise, and adhere to established engineering methodologies
- Take direction from project leads and step into a lead capacity role w...
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