Senior Support Engineer (OSS/BSS)

Be a part of something BIG!

The Senior Support Engineer (OSS/BSS) is responsible to own the end-to-end health, reliability, and support of the BSS/OSS platform that underpins our digital telco stack as well as the Web/App components dependent on the platform. He/ She will troubleshoot cross domain issues spanning BSS/OSS, Azure cloud services, APIs/microservices, real‑time charging/IN, and dependent front end apps (web & mobile).

Responsibilities

• Drive incident response, root‑cause analysis, stability engineering, release readiness, and continuous improvement across environments (DEV/UAT/PROD).
• Willing to support extended operational shift coverage aligned with L2/L3 platform operations, incident response, and on‑call support needs.
• Involved in Platform Operations & Incident Management.
• Serve as L2/L3 SME for BSS/OSS—triage, diagnose, and resolve incidents across BSS (CRM, Order Management, Billing, Med...