Senior Support Ops & Enablement Specialist

We're looking for a technically-minded Senior Support Ops & Enablement Specialist to join our Support Operations & Enablement team, with a focus on automation and AI-driven improvement.
In this role, you'll identify inefficiencies across our support workflows and own the end-to-end delivery of projects that make our team smarter, faster, and more scalable, without waiting to be told exactly how. You'll work at the intersection of Support operations and emerging technology, partnering closely with the Support team as well as cross-functional stakeholders in Product, Engineering, and Data.
This is a role for someone who is genuinely excited by ambiguity, energized by problem-solving, and comfortable navigating from a blank page to a shipped solution.
What You'll Do
* Identify, scope, and deliver automation and AI-led improvement projects across both internal support workflows and customer-facing experiences, owning each from initial discovery ...