Senior Team Leader

Job Overview

Position: Senior Team Leader
Location: SM CDO, Cagayan De Oro City
Work set up & shift: Onsite | Shifting Schedule

Benefits

Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses

Responsibilities

• Lead and manage a team of employees, providing consistent coaching and professional guidance to ensure individual and team success.
• Monitor operational performance and design data‑driven action plans to address gaps and improve overall service delivery.
• Set clear performance targets and conduct regular evaluations to provide constructive feedback and recognize high‑performing talent.
• Collaborate with cross‑functional departments and stakeholders to streamline operations and ensure alignment with business goals.
• Resolve escalated is...