Job Description
Siena AI, located in Argentina, is seeking a Technical Support Engineer to bridge customers and Engineering. You will manage Tier 2+ escalations, diagnose customer issues efficiently, and perform troubleshooting without needing engineering support unless absolutely required.
The ideal candidate will have 1+ year of technical support experience at a SaaS company and proficiency in debugging REST APIs and JavaScript. This role is crucial for ensuring customer satisfaction while driving improvements in support processes.
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