Job Description

Job Title: Senior Technical Support Engineer  
Location: Bangalore, India  
Working hours 5 am PST to 5 pm PST in staggered shifts 

 
Required Skills: Customer Front  
● Willing to work flexible and varying shift times including weekends and evenings 
● Excellent written and verbal communication skills 
● Ability to work well in a diverse team environment 
● Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, LDAP, RADIUS, etc.) 
● Experience working with Firewall Central Management Systems 
● Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar) 
● Working knowledge of Security services (IDS/IPS, Firewalls, etc.) 
● Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required 
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