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Senior Technician IT Service Desk

📍 Prothya Biosolutions • Amsterdam, North Holland, Netherlands • Posted June 06, 2026

Full-time Posted June 06, 2026
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Job Description

Key responsibilities:

Support:

  • Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues
  • Resolve advanced technical problems efficiently at the first point of contact with end-users
  • Guide and assist end-users in maximizing the use of IT products and services
  • Provide support and training for Office 365 technology and other workplace productivity tools
  • Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs
  • Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles

    • Incident Management:

  • Log and track IT-related incidents in the Case Management System, ensuring accurate documentation

    • Escalation Management:

  • Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary

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