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Senior Vulnerable Customer Collections Agent

📍 MERJE • Wolverhampton, England, United Kingdom • Posted June 08, 2026

Permanent Posted June 08, 2026
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Job Description

Location: Wolverhampton 

Salary: £31,000 - £33,000

Overview: We are seeking a Vulnerable Customer Support Specialist to provide tailored assistance to customers facing difficult personal circumstances. You will also support the Financial Support Team.

Responsibilities:

  • Assist vulnerable customers with mortgage issues, income & expenditure forms, and payment schedules.
  • Ensure all customers receive excellent service and support.
  • Maintain up-to-date customer records for internal and external reporting.
  • Support the SOLD (Shared Ownership for Living and Learning Disabilities) programme.
  • Represent the team in senior management meetings and provide monthly updates.

    • Core Duties:

  • Follow the Vulnerable Customer policy to ensure positive outcomes.
  • Handle the end-to-end customer journey.
  • Identify and recommend process improvements.

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