Senior WFM Planning Analyst

Job Description - Senior WFM Planning Analyst (04BJI)

Senior WFM Planning Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working hybrid as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity to business.

What You’ll Be Doing

As a Senior Analyst within the Global Operations Excellence (GOE) team, you will play a key role in driving operational efficiency, automation, and data-driven performance improvement across programs and regions. You will support enterprise initiatives focused on productivity optimization, automation deployment, financial impact analysis, and performance reporting. This role partners closely with Operations, Workforce, Finance, IT, and Digital teams to identify opportunities that reduce non-productive time, improve service delivery, and generate measurable cost savings.

You will report to the Director of Gl...