Job Description
EXL is looking for a Workforce Management Analyst in Pasay, Metro Manila. The role involves maintaining contact center schedules, forecasting staffing needs, and using workflow automation software to optimize performance. Candidates should have a Bachelor's degree, at least 2 years of WFM experience in a call center, and knowledge of scheduling tools like eWFM or IEX. Strong organizational and communication skills are essential. The position may involve flexible shift hours.
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