Senior Workforce Scheduler & Analytics Lead

Qualfon is seeking a workforce management professional in Manila to oversee staffing analysis and scheduling for optimal service levels. The ideal candidate will conduct data analysis, manage training needs, and utilize various scheduling tools to enhance productivity.

A Bachelor’s degree in a relevant field is required, along with experience in scheduling software like Verint and Genesys. Join Qualfon to make a significant impact in our call center operations!