As a Customer Service Executive with the Air Freight department, the incumbent will provide proactive and comprehensive services to both Internal and External customers ensuring their requirements are fulfilled. The role is instrumental in the company's objective of service excellence.
Responsibilities:
Monitor shipments status and update customers timely and effectivelyMaintain good relationships with both customers and handle customers' enquiries on a timely basisCoordinate with customers and overseas agent regarding shipping activitiesMaintain strong relationships with carriers and co-loadersAct as a resource for all Air- freight inquiries for Crane SGResponsible for coordinating with internal and external customers to arrange collection.Plan with the vendor to arrange collectionProvide instructions to the Air Export operation team with complete information for executio...