Service Advisor - Ottawa Camping Trailers

Overview

Service Advisor - Ottawa Camping Trailers is a full-time opportunity in an RV dealership. You will be the primary point of contact for customers and service providers, helping to understand client problems and communicating needs to staff to ensure satisfactory service delivery. You will schedule appointments, process orders, monitor delivery, and handle customer inquiries and complaints.

Salary / Pay Rate: $23 - $30 per hour, based on experience.

Responsibilities

• Greet service customers and act as their main point of contact
• Open and close repair orders accurately and efficiently
• Communicate customer concerns clearly to technicians
• Provide repair estimates and explain recommended services
• Obtain customer authorization for work performed
• Update customers on repair status and timelines
• Schedule service appointments and manage workflow
• Upsell maintenance and recommen...