Service and Experience Specialist

Teleperformance is Urgently Hiring for Voice process!

Process: US Voice Process

Shifts: Rotational Shifts (night shifts)

CTC: 5.5

Candidate should have strong verbal and written communication skills

Graduate Freshers and Experienced can apply

Key Responsibilities:

• Handle inbound customer calls from international clients with professionalism and empathy.
• Provide accurate information, resolve queries, and address concerns in a timely manner.
• Document customer interactions and update systems with relevant details.
• Ensure compliance with company policies, data security, and international service standards.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet performance targets including call quality, resolution time, and customer satisfaction scores....