Job Description
Location: Dummer, Basingstoke
Salary: £30,000 - £32,000
To triage and support customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we are regularly communicating with clients while exceeding their expectations.
- Maintaining a process driven work environment.
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support te...
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