Job Description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong
About the Role

As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.
Key Responsibilities
Handle all incoming and outgoing calls promptly.

Provide and record all guest messages and wake-up calls.

Fulfill guest needs as requested according to the established standa...

Apply for This Position

Ready to take the next step? Click the button below to submit your application.

Submit Application