Service Coordinator

What is the role

The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

• Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability
• Monitor technician check‑in/check‑out and validate successful job execution
• Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.)
• Maintain and adjust field schedules; proactively manage shifting priorities
• Act as the first escalation point for service delays and field issues <...