Job Description

Description and Requirements


The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: 

Order Management
Processing orders for new devices, and re-deploying existing devices
Support the device forecasting process
Order Management – Order to Install process
Oversee configuration of Desktop, Laptop and Tablet devices
Monitor and manage the inventory levels
Utilize Order Management tools

Account Management
Can translate contract terms into operational deliverables
Manage the service lifecycle of deployed devices
Creation of customer invoices
Well versed in Purchase Order administration

Service Management...
            

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