Job Description
The Service Delivery Manager (SDM) plays a key role in managing our positive relationships with customers and ensure all contracted services in our high complexity customer accounts are delivered profitably and customer expectations are met.
Key Responsibilities:
- Own the overall financial management, control and stewardship of the account assigned while ensuring compliance with all governance, legal and regulatory requirements.
- Own service risks, control service costs and improve productivity for customers & company, to continually improve cost effectiveness within the account.
- Plan, implement, control, review and audit of service provision, to meet customer's business requirements
- Collaborate with relevant teams to define service delivery roadmap
- Conduct Operational meetings and business reviews with customers of all levels including executives levels on service delivery
- Standardize and implement ITSM processes
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