Job Description
Req ID: 341032
We are currently seeking a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Service Delivery Manager
8–10 Years Experience
Acts as the primary interface between the customer and the support/vendor
organization, ensuring high service availability, operational stability, and continuous
improvement of the AI/ML platform.
KEY RESPONSIBILITIES
• Service Ownership: Serve as the single point of contact for all support and servicerelated interactions between client team and support/vendor organization.
• Incident Management: Ensure system uptime (99.5%+ SLA) through timely tracking
and resolution of incidents and service requests. Manage P1/P2/P3/P4 incidents per
defined SLAs.
• Support Operations: Manage and publish weekly support rosters to ensure
uninterrupted 8x7 coverage (8 AM to 8 PM, 7 days/week). Plan for holidays, leaves,
and contingencies....
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