Job Description
- Industry leadership and innovation
- Opportunities to work on outstanding technologies on logistics solutions Firmenprofil A Singapore-based global transportation and supply chain solutions provider , recognised as one of the largest home-grown enterprises in Southeast Asia. Aufgabengebiet Service Delivery & Operations
- Oversee end-to-end service delivery to ensure quality and consistency
- Monitor and manage service performance against SLAs, KPIs, and OLAs
- Ensure timely resolution of incidents, service requests, and escalations
- Coordinate with technical teams to resolve complex issues
- Act as the primary point of contact for clients/customers
- Build and maintain strong client relationships
- Conduct regular service review meetings with stakeholders
- Manage expectations and ensure customer satisfactio...
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